No long term contracts, BYO mobile and contribute to the environmet at no extra cost - why wouldn't you?

No! The great thing about GreenMobiles is that you’re not paying any more for the privelege of helping to save the planet – we provide competitive mobile  services and our rates are comparable to other mobile phone resellers, including other companies within the  M2 Telecommunications Group, the operator of GreenMobiles.

10% of what you spend on making mobile calls every month is given to the Australian Rainforest Foundation.  They use it as part of a program to plant more trees in the Daintree Rainforest in North Queensland.  They (and we) believe that this is one of the most effective ways of combating climate change as the trees help reduce the greenhouse gas emisions that is impacting on our atmosphere.

Yes, we are part of the M2 Telecommunications Group, a company listed on the Australian stock exchange.  And if you ever need to talk to us, our friendly service team is based in Hobart.

(FYI: M2 is  is a publicly listed company (ASX:MTU) and one of Australia's largest telecommunications companies  with 100,000's of customers.)

We only operate online and also try to minimise the use of paper - as a matter of fact you won't see a paper-bill from us, email only. We have to send you a SIM card and an information pack, but even then we use recycled paper. The M2 Telecommunications Group is also making an effort in many other areas of its business, including recycling bins at every desk, turning off the lights at night in every office (we have 400+ staff so it means something!), and is currently working on Corporate Social Responsibility (CSR) statement that will include environmental policies.

GreenMobile services are provided on the Optus 3G network which has coverage all over Australia, you can check out coverage for you area here.

You can do this by keying in the following sequence on your handset: **61*321**30#.  This sets the time it takes for your phone to divert to voicemail to 30 seconds.  Voicemail diversion is free.  Retrieving messages costs the same as a normal call.

Click here to go to the Optus website, enter your handset model and mobile number and you'll receive your settings via SMS!

Yes of course, and we will do all the moving for you unless we specifically tell you otherwise. You will just need to finalise your payments with your existing provider.  The instructions for activating you SIM is included in the welcome pack we send you once you have signed up.

Soon, we will be offering you online access to ‘My Account’ where you will be able to view the full details of your subscription and usage for your landline, mobile and internet services, as well as submit your complaints, faults and enquiries. Until then, you will need to contact us with your account details handy

When you activate international roaming you are giving your mobile service the capability to access overseas networks while you are travelling. It does not cost anything to have this capability activated on your phone.

The usage costs while you are using an overseas network are greatly increased and you also get charged to receive calls as well as making them. You can check the costs for the specific country you are travelling to by clicking here for Optus Roaming cost (being the same as we will charge you if you venture overseas with your phone).

Your first bill may have higher monthly charges than expected, this is because on your first bill you pay from the date your service is connect with GreenMobiles until your billing date, and then another full month in advance.

Please contact customer service and we'll help you out, or you can also download the detailed schedule of charges here.

Please look at page 1 of your bill, under ‘Account Summary’; you will find the details of the plan you are subscribed to withGreenMobiles . For further details about the types of charges, please look at page 3, under ‘Usage Summary’.

Premium SMS services are information and entertainment services and are usually advertised on television, on the internet, in magazines or newspapers and on scratch cards. Usually, to subscribe to a Premium Service you will be required to ‘Opt-in’ in response to an advertisement.

An Opt-in is typically initiated in one of three ways:

1.	SMS – you respond to a product offer received on your mobile phone or seen in an advertisement by texting a keyword to a designated 6-8 digit number starting with ‘19’
2.	Online – your mobile number is entered in an online advertisement
3.	IVR – you respond to a voice prompt in an automated recorded message received on your mobile

Often, a Premium Service is an SMS Subscription Service, which may mean that once you Opt-in you will receive a subscribe confirmation message. This means that you have then subscribed to the Premium Service and may be subject to continual charges or fees. Premium Messaging Services include psychic lines, weather services, adult services, and voting lines for TV shows or competitions. Proprietary network services such as Optus Zoo also offer access to Premium Data Services to purchase or access things such as ringtones, music tracks and TV.

To address unwanted Premium SMS services please first reply to the message with the word 'Stop' and then contact us, and we can take further action from a network level. If you wish to make a complaint about the supply of a premium SMS or MMS service and it is unable to be resolved by our Customer Service, the Telecommunications Industry Ombudsman may be able to assist you.