What is porting?
Porting (Mobile Number Portability) is the ability to move to another phone provider without changing your existing number
Can I keep my existing number, even if I currently use a post-paid service?
Yes, you can transfer your number to Green Mobiles from a post-paid service. When you enter your porting details, you will need to provide the account number of your current post-paid service. You may also incur fees from your existing carrier; therefore we recommend you contact them to discuss this
Can I keep my existing number, even if it is a pre-paid service?
Yes, you can port your number to Green Mobiles from a pre-paid or post-paid service.
What is Pre-Paid?
You have paid for your call usage in advance and don’t receive monthly bills.
What is Post-Paid?
You pay for your call usage in arrears and receive a monthly bill.
Can I port a pre-paid number and still access the old SIM with unused credit?
No. Once the port is done, you will not be able to use the old SIM. The new SIM you receive from us is linked to your ported number. We suggest you use your credit up before porting to us (if you don't want to waste money).
Can I port into Green Mobiles from my existing CDMA network?
You are able to port into Green Mobiles from a CDMA network and keep your existing mobile number. You will require a Green Mobiles SIM card and a GSM phone as the Green Mobiles network is a GSM network, a CDMA mobile can not operate on the Green Mobiles network
How long does it take to port my number?
The porting process should take no longer than 48 hours. Delays may occur if system issues are experienced
What details are required?
If you have an existing post-paid service with your current carrier, then we need your Account Number. This can be found somewhere on the bill you receive from them.
If you have a pre-paid service with your current carrier, then you need to enter your date of birth. This must match with the date of birth held by your existing carrier.
Am I charged any fees to port my number?
No, there are no fees charged by Green Mobiles for porting your number, however, you will need to check with your current provider if there are any fees payable under your existing contract
Am I released from my existing contract when I port my number?
When you port your number to another provider, you are still obligated to pay any fees due under your existing contract with your current provider. Porting your number does not release you from these obligations
Why do numbers not transfer successfully?
1) Date of Birth - The most common reason is the date of birth you have provided us does not match the date of birth held by your existing mobile service provider. To ensure your transfer is successful you should call your existing mobile service provider and check they have your correct date of birth on file
2) You are not the account holder - If you did not originally register the number you are trying to transfer to Green Mobiles then the details you provided us will probably not match those that your current mobile service provider have in their records. This will result in the transfer failing
3) Mobile number does not exist - If you have not recharged your account for a while then most providers will disconnect your number. If this is the case then we cannot transfer the number to Revolution. You need to check your mobile number is still working
Are my addresses & mailbox messages moved with my number?
No, only your number is ported to the new provider. You will need to be issued with a new SIM, therefore any information stored on the current SIM is lost once your number is ported. You will need to move your addresses from your SIM to either the phone or use a SIM manager to move them to an alternative location. You will be provided with a new mail box, so existing voice messages will be lost.
What kind of coverage do I get with Green Mobiles?
The Green Mobiles network is based on the Optus telecommunications infrastructure and reaching more than 96% of the Australian population.
Detailed coverage maps are available on the Optus website, at www.optus.com.au.
Can I have two numbers in the same name or account?
Yes.
When porting, how do I know when my new SIM is ready for service?
Your old SIM will lose service at some stage of the port process. You should know then to simply insert the new SIM and it should be ready.
How soon after connection can I make calls?
Immediately. In some cases you may need to turn the phone off and on to reset.
What are GreenMobiles™ rates?
This information can be found on the following pages:
Are there any other charges related to the service?
These small fees help us to keep our call rates so low:
A charge applies if you want to swap your number, or if you need to replace your SIM. If the SIM is faulty, we will replace it free of charge.
Please refer to our Terms and Conditions for details
Does Green Mobiles offer international roaming?
We can enable International Roaming, at your request.
What are Green Mobiles’ international call rates?
Click here to check out Green Mobiles International Call Rates.
What is the billing cycle?
The billing cycle begins on the 1st day of the month, and concludes on the last day of the month.
What charges will appear on my first bill?
Any pro-rata charges from the date of connection, along with your Mobile Access charged a month in advance. Your bill may also include charges for handset repayments, and usage not included in your cap.
What is a Top Up?
Green Mobiles feel that they have a duty of care ensuring that you do not receive massive phone bills by going over your cap.
We therefore have a “Top Up” system in place where 2 notifications are sent via SMS (called Usage Warnings) to notify you of your usage during that month.
The messages are as follows:
1st usage warning
(Sent when you have reached 60 % of your cap)
To the user of this service. This is to inform that you are nearing your monthly call cap credits. For further information please call 1300 796 847.
2Nd usage warning
(Sent when you have reached 90 % of your cap)
To the user of this service. This is to inform that you have reached your monthly call cap credits. For further information please call 1300 796 847.
Once the included usage has been reached for a month, or there is usage that is not included in the cap (premium content etc), a text message is sent requesting for a Top Up.
If you wish to continue using the service you will be required to send us an e-mail via the website or call us (no charge for the call) requesting to Top Up your mobile account with credit.
Once these instructions are received we request for the nominated account to be direct debited with the Top Up amount. The account is then allocated the requested credit and customers can continue to make calls to the amount of the Top Up. The amount of a Top Up is $50.
You can Top Up your account as many times as you want in a month.
Any unused credit from the Top Up reflects as a credit on your next months bill.
If a you do not wish to Top Up then an outgoing call bar will be placed on your mobile number. This ensures that you do not receive a high bill. You will still be able to receive incoming calls.
This bar is removed on the first working day of the new month, when a new cap is allocated.
While all care is taken in making sure that the barring of the service takes place Green Mobiles accept no responsibility if a service is not barred in a particular month. Another thing to keep in mind is that the usage warnings that are sent out are based on call records that may be up to 48 hrs old.. For example, if you receive a message on the 20th of the month advising that you are nearing the end of your cap you may have already exceeded your cap due to your usage in the past two days.
What is voicemail?
Voicemail is an answering service on your mobile phone. It allows people to leave messages when you can’t get to the phone, when you’re out of the coverage area or when you are on another call. You can personal your greeting and you can pick up messages at any time from your phone or any phone by calling 133 321.
How much is voicemail?
You are charged when people leave messages and when you listen to the messages. For rates you need to refer to the pricing table respective to your plan – Simply click on your Cap plan on from the home screen.
How do I activate voicemail?
You can activate voicemail by emailing our customer service at support@greenmobiles.com.au or contact 1300 796 847 @ $2.20inc GST
How do I set up my voicemail?
Once voicemail has been activated you need to set up your diversions and personalize your greeting.
By simply dialing 321 from your handset, you enter the Optus voicemail system, this will guide you automatically just follow the prompts – Set up your PIN, personalize your greeting & record a name for your mailbox.
When people try and leave me messages it says voicemail full. What should I do?
Some messages need to be deleted, dial 321 from your delete some messages. You have exceeded the amount of messages you can hold in your voicemail.
What services does voicemail offer?
Voicemail will store any unheard messages for 14 days, and can record up to 20, 1.5 minutes message. It will also store any messages you haven’t deleted for 7 days. It can also work as a wake up call facility.
How do I listen to voicemail messages?
Dial 321 to listen to voicemail messages from your handset. Once you’ve listened to your messages you can save them, delete them or call back the number.
How do I change my personal greeting?
Dial 321 and follow the prompts to records a new personal greeting, from your phone and choose 8 for user Options. Then select 4 for Set up options and 4 for personal greetings.
Another feature is Call Recall, which will send you a text message when someone hangs up on your voicemail without leaving a message.
I’m not getting any notice when someone leaves a message?
SMS must be switched on and your phone needs to be compatible to have voicemail notifications on. Do you have enough room to receive new SMS’?. If you are getting a flashing envelope or an error on your screen for SMS check you will need to delete or move some of your SMS to make room for new ones.
My phone isn’t diverting to voicemail, what do I do?
First check that you have voicemail activated. Dial 0411000321 and enter your mobile number – once entered if this asks you for a pin your voicemail is activated (your pin is the last four digits of your phone number unless you have changed it). If it makes a chime noise email us on support@greenmobiles.com.au to activate your voicemail.
If voicemail is activated, the next step is to check your diversions are active. From the main menu of your phone press in *#61# send. This should confirm your diversions are active. If you require assistance email us on support@greenmobiles.com.au or call us on 1300 796 847 @ $2.20 inc GST
How do I cancel Voicemail?
To cancel voicemail just email us on support@greenmobiles.com.au. You’ll also need to cancel your diversions to voicemail. You can do this by entering ##002# then press send on your phone.
My voicemail is asking for a PIN, what is it?
The voicemail PIN is what you set up when you first activated voicemail – if you didn’t enter anything it defaults to the last four digits of your mobile number. If you can’t remember it or have tried entering it in more than three times you will need to reset it email us on support@greenmobiles.com.au
How do I unblock my SIM?
Your SIM card will be blocked if you enter a wrong PIN three times in a row.
All Greenmobiles SIM cards come with the PIN feature turned off.
To unblock the SIM card, you need to enter the PUK (Personal Unblocking Key) code of the card.
To obtain your PUK code by email our customer service by using the form on our support page or contact 1300 796 847 @ $2.20inc GST.
What do I do if I need a new iSIM card? And how much will it cost?
If you lose, damage or have your SIM card stolen you can request that a new GreenMobiles SIM be sent out.
A cost of $35.00 inc will apply.
You can request a new GreenMobiles SIM by emailing our customer support centre using this form or contact 1300 796 847 @ $2.20inc GST.
What is a PUK code? What do I do if I need my PUK to unlock my phone?
A PUK (Personal Unblocking Key) code is an 8-digit code this is used to unblock phones that have been locked by keying in your SIM PIN code incorrectly three times.
Should you require a PUK code please email our customer service centre or contact 1300 796 847 @ $2.20inc GST
What do I do if I insert my SIM into the phone and I cannot make or receive calls?
If you place your GreenMobiles SIM into the phone and it is not working, firstly check that your GreenMobiles SIM has been activated.
The first thing you should do is put your old SIM card into your handset and see if you have coverage or can make a call, if so your SIM card is not yet active.
When your previous SIM card is inserted into the phone and is blank, your GreenMobiles SIM card can then be put into your handset.
If your GreenMobiles SIM has been activated and is still not working next check that your phone is not blocked or locked to any network.
Try your GreenMobiles SIM in another handset to eliminate this problem (obviously a handset that is not locked or that currently uses an Optus SIM).
You’ll need to consult the phone manufacturer to troubleshoot any issues related to the phone itself.
Consult your phone manufacturer for further assistance or email our customer service centre or contact 1300 796 847 @ $2.20inc GST
How do I enter in a PUK?
Depending on your handset, the method of entering a PUK varies.
Generally the phone will display an enter PUK message and you can type in the 8-digit PUK followed by a # or OK.
It will prompt you to enter a new 4-digit PIN followed by # or OK.
Finally you will be prompted to re-enter the 4-digit PIN (same as the first PIN you entered) followed by # or OK.
Refer to you phone manual for specific instructions for entering the PUK if your phone doesn’t originally ask you to enter a PUK.
What are my SMS charges?
For all the GreenMobiles Green Caps you are charged 25 cents for an SMS within Australia and 50 cents for an international SMS.
What is an SMS?
SMS is an acronym for Short Message Service. You can send an SMS from your mobile to any mobile on any other network. It’s a great way to keep in touch when you only have a small amount to say.
If I am barred for outgoing call can I still receive an SMS?
Yes you are still able to receive a standard SMS. Some special SMS from services such as news and information services may incur a charge so check with the provider before you request any message sent to you.
How much does it cost to receive an SMS?
Receiving a standard SMS is free of charge. Some special SMS from services such as news and information services may incur a charge so check with the provider before you request any message sent to you.
Are all SMS messages that I send charged at the one price?
All standard SMS sent from your phone to another phone within Australia are charged at 25c per message of 160 characters sent & 50c per message international. Some special SMS from services such as news, information or promotions services may have a higher charge.
How do I activate SMS?
When activating your GreenMobiles SIM card, SMS is automatically activated for you. Please refer to your handset handbook or handset manufacturer to ensure your handset is SMS compatible.
How do I stop being able to send SMS?
You can request SMS to be switched off by emailing our customer service through the form on our contact page or contact 1300 796 847 @ $2.20inc GST.
I am receiving the same SMS more than once, how do I stop this?
You may receive multiple SMS’ if you are in a low coverage area, are out of coverage for a while or have had your phone switched off. The senders’ network may not receive the receipt confirmation and you may receive the message multiple times.
When I send an SMS some people get it more than once. Am I being charged for this?
If the receiver is getting the message more than once it may be because their network is unable to send a receipt acknowledging that they have received the message. It may also be that are in a low coverage area or out of coverage for a while or have had your phone switched off. If a message is not noted as begin received the network will continue to send the message over a 7 day period until it can confirm the message was delivered. You are only charged when you press the send button to actually send the message the first time.
What is the GreenMobiles message centre number?
+61411990001 is the message centre number for GreenMobiles.
How do I send an SMS?
Generally, to send an SMS you go to messages from your menu, select the new message option and begin typing your message using the letters on the keypad of your phone.
Once your message is ready, select send and enter in the mobile number or select the contact from your memory that you want to send it to.
Lastly, press send and a confirmation message flashes up on the screen saying message sent.
Sending an SMS varies from phone to phone. Check your phone manual for specific instructions.
I’m getting an SMS failed, what do I do?
Make sure you haven’t been barred for outgoing SMS or Calls due to non payment of your account. You would have received a top – up SMS.
Once you’ve confirmed your account is in order you should:
- Make sure you have SMS turned on.
- Make sure you are in a coverage area.
- Check you are sending to a valid mobile phone number.
- Check the message centre number is +61411990001.
Once all this is verified you should now be able to send an SMS
How do I find the message centre number?
Please refer to your specific handset manual.
Can I send SMS to more than one person?
Sending the same message to multiple recipients is a handset specific feature. Please refer to your handset manual for details.
Am I able to send an SMS to any mobile phone?
Yes, you can send an SMS to any compatible mobile phone that is SMS compatible and has SMS is enabled
Can I recover deleted SMS messages?
No, the SMS is stored on your handset it cannot be recovered once deleted; it is not stored on the network unfortunately.
What will it cost me to use GPRS?
GPRS is charged by the kilobyte (kb). The charge for all Greencaps is 2c per kb, which means that you only pay for the information you download.
How do I activate GPRS?
GPRS is automatically enabled on your GreenMobiles mobile phone service.
What is GPRS?
GPRS stands for General Packet Radio Service it’s the technology used to transfer data over the Optus GSM mobile network.
How Is GPRS billed?
The way that GPRS is billed means that you are charged for the size of the information you download rather than the time it takes.
Is my phone compatible with GPRS?
You will have to check with your handset manufacturer for compatibility or check their websites.
We have listed a few below:
http://www.nokia.com.au/
http://www.motorola.com/au/
http://www.sonyericsson.com/cws/home?cc=au&lc=en
http://www.lg.com.au/
http://www.asia.htc.com/asia/au/index.html
http://www.samsung.com/au/
What do I do if I need a new SIM card? And how much will it cost?
If you have lost, damaged or have had your SIM card stolen you can request that a new SIM card be sent out. A cost of $35.00 for normal post or $40.00 for express post will apply (charged to your account). You can request a new SIM by contacting us on 1300 796 847 (@ $2.20inc GST) or email us by using our support system.
Please note once you have reported your SIM card lost or stolen your outbound calls & SMS’ will be barred. This is to ensure that, if lost in transit no one can use it. Once you receive the SIM card please contact us to have it activated on 1300 796 847 (@ $2.20inc GST) or email us via our customer service support centre.
How do I unblock my SIM?
If an incorrect PIN is entered three times in a row, your SIM card will be blocked. To unblock your SIM card, you need to enter the PUK (Personal Unblocking Key) of the card, to obtain this, contact us 1300 796 847 @ $2.20inc GST.
What do I do if I insert my SIM card into the phone and I cannot make or receive calls?
If you place the GreenMobiles SIM card into the phone and it is not working, first check that your SIM has been activated.
This can be achieved by inserting your old SIM card into your handset.
If you still have service then your GreenMobiles SIM card hasn’t been activated.
Once service is lost on your old SIM, this usually means the GreenMobiles SIM is active.
Replace your old sim with your new GreenMobiles SIM. If you have lost service on your old SIM and still don’t have service on your GreenMobiles SIM, check that your handset isn’t locked to another provider.
The easiest test you can do here is:
Put your GreenMobiles SIM card into a family or friend’s handset that currently uses Optus or you know for a fact isn’t locked.
If you are still having problems after doing all the above contact us on 1300 796 847 (@ $2.20inc GST) or email us.
Do you have credit or have you exceeded your monthly cap? To check your balance contact us on 1300 796 847 (@ $2.20inc GST)
Glossary
CDMA
Code Division Multiple Access is a digital mobile technology allowing many users to use a network simultaneously.
CLI
Calling Line Identification. This allows the person you are calling to see your mobile number on the screen of their phone and vice versa. Your mobile phone number will automatically be sent with each call unless the CLI facility is de-activated.
Flagfall
Flagfall is the call connection charge, it is the initial amount charged when a call is first connected .
GPRS
General Packet Radio Service is a technology for data transfer over the mobile network. It is called packet data as the information is broken up into little pieces (packets) and sent through the network in smaller packets making it faster. GPRS can be used to access WAP content, Internet content, e-mail, MMS and more.
GSM
Global System for Mobile is a cellular network, which means that mobile phones connect to it by searching for cells in the immediate vicinity. GSM networks operate in four different frequency ranges. Optus, have a GSM network which uses the 900 Mhz and 1800Mhz spectrum.
Kb
Kilobyte. Kb’s are a measure of the size of a piece of data.
MMS
Multimedia Messaging Service is a flexible messaging service that enables customers with compatible MMS handsets to send and receive sound, images, animated images and short video.
Porting
Porting MNP (Mobile Number Portability) is the ability to move to another phone provider without changing your existing number.
PUK
Personal Unblocking Key. A PUK code is an 8-digit code this is used to unblock phones that have been locked by keying in your SIM PIN code incorrectly three times. This is a unique eight digit code specific to your SIM card.
SIM
Subscriber Identity Module. A SIM card is essentially a memory card that is placed into a mobile phone and is used to access a GSM or 3G mobile network.
SMS
Short Message Service is a way to send short text messages to and from mobile phones.
VAS
Value Added Services are the extras we provide you that make using your mobile phone easier. Value Added Services are extras like Voicemail, GPRS, MMS etc.
WAP
Wireless Application Protocol was developed with the goal of providing an Internet-like experience on a mobile handset. WAP has nothing to do with the way in which data is transmitted over the network it is only about the way in which content is created and displayed.
What do I do if I need help?
Check the section that your question relates to in the Frequently Asked Questions sections.
If you cannot find the answer, our friendly customer service representatives will help you – just fill in the form on our contact page or contact 1300 796 847 @ $2.20inc GST.
How can I contact customer service?
You can go to the contact us tab and fill in the form on our contact page with a query and a customer service representative will get back to you
Alternatively you can call 1300 796 847, calls to this number will be charged at $2.20 Inc GST.
What is coverage?
Coverage is a term used to describe the three-dimensional area to which a base station, or group of base stations, provide a signal. You can see the signal on your mobile handset in the form of bars on the screen.
There are different levels of coverage, indicating the strength of a signal in a particular location. If there are no other base stations in an area, the further away you move from a base station, the lower the signal level you will see on your phone.
Another element of coverage is quality. This includes things like call congestion.
- Is a channel free for you to make a call?
- Is the network busy and calls more likely to drop out?
- Will the call stay connected?
You can see the range of the Optus Mobile Network on coverage maps.
Handheld coverage means that you should expect to be able to make a phone call on your handset, without an external antenna.
Vehicle coverage means that optimum coverage and quality can only be expected in a vehicle that has a car-kit and external antenna.
How do I know if I have mobile coverage in my area?
To search for available coverage in any area click on the below link and type your street address or the location that you are seeking coverage:
http://www2.optus.com.au/
What do I do if I’m not getting coverage in an area that I usually have coverage in?
Firstly, turn your phone off for 3 minutes and turn it back on again. I
f this does not work, try your sim card in another phone. If you are still experiencing a problem in receiving coverage, check the level of coverage available on:
http://www2.optus.com.au/
If you are still experiencing issues please fill your details out in the contact us tab, with a detailed explanation of the issues you are experiencing and a customer services representative will contact you at no charge.
My friend has coverage and I don’t, what do I do?
Coverage can depend on many factors. If you are with different mobile phone providers, your coverage will vary. If you have different mobile phones your coverage may also vary. To check the amount of coverage in your area go to:
http://www2.optus.com.au/
Why do I see suburb/town names on my phone?
This is cell broadcast - a free service that allows information to be sent from a base station to all mobile phones that are located within the range of that base station.
The information displayed on your mobile handset is usually the name of the suburb you are in or a well-known landmark in the area. Keep an eye out for changes in the cell broadcast when you go to special events.
Most GSM phones have the ability to receive cell broadcast. To find out if your handset has this function, please refer to your user guide. If your handset requires a channel number, please use 050.
Do all GSM mobile networks give the same coverage?
No.
All GSM mobile networks vary depending on your mobile handset and the location of coverage towers. The position of the tower will determine the width and depth of the coverage in that area.
My phone shows full coverage but I can't make a call, why?
On some occasions, mobiles can receive signals from a number of surrounding base station towers. To make a call, the mobile will try to use the best available signal from the network, but sometimes your mobile may show good signal levels but you still can't make a call.
There are few possible explanations here:
1) You are picking up a weaker signal that's bouncing off something else. In a mobile network this is called interference.
2) In some elevated locations the handset will be able to see a number of base stations and these will interfere with the handset. Hi-rise buildings and hilltops can sometimes be a problem. Moving to a less elevated area, or the other side of a building may help.
3) Congestion may also cause this problem.
Do all mobile networks experience call drop out ?
Yes.
All GSM and 3G Networks operate off radio technology and therefore subject to dropped calls when the radio signals weaken.
It is important to note that call dropouts and reception interference will always exist with the use of radio-based technologies.
Call drop outs depends on many factors such as:
1) Interference receiving too many radio signals - this can be a result of the phone being able to see too many cell sites and receiving conflicting information from them. It can also be caused by signals bouncing off buildings or large metal objects e.g. trucks or trains. In some cases interference from other high powered radio equipment can cause this as well.
2) Low signal - this can be a result of a genuine lack of signal in the area due to the local terrain or by something getting in the way of the signal being emitted from the phone.
Does congestion happen on all networks ?
Yes.
Call congestion tends to occur during the busiest times in the network, such as the busy peak hour drive times or at major events when there are a high number of users trying to make a call at the same time.
Whilst it is difficult to eliminate congestion fully, Optus minimises the likely occurrence of congestion by adding additional capacity to base stations or placing temporary sites at major events such as V8 SuperCars events, Indy 300, AGP, The Melbourne Cup and New Years Eve.
What do three beeps mean when I try to make a call ?
This usually means that all of the radio channels in the area are currently being used. All you need to do is wait a few moments and try to call again.
If the beeps happen whilst on a phone call, it could mean you are receiving coverage drop out. It also could mean that your battery is going flat.
Coverage on phones can be poorer in vehicles. Can you overcome it?
Yes.
The performance of any mobile phone can be affected because the metal body of the car shields the radio signal.
If you use your phone in the car a lot, we would recommend you invest in a handsfree car kit with an external antenna. This not only makes the most of the available signal, but also allows you make and receive calls legally whilst driving.
Can my phone be used in underground train stations?
Yes.
Optus customers were the first mobile users to be able to make and receive calls in underground train stations of Sydney and Melbourne.
In Sydney, Optus have also connected the two Airport Railway tunnels with coverage.
Can I dial international numbers?
Yes you may, although your service is automatically barred for outgoing international calls.
If you require access to outgoing international calls please email our customer service through the form on our contact page or contact 1300 796 847 @ $2.20inc GST.
What are the rates for calling internationally using Green Mobiles?
Calls to international numbers vary from country to country. To see the international call rate for the country you wish to call please click here.
What are the carbon credits purchased?
The credits are NGACs and VERs, Department of Climate Change approved certificates that prevent emissions from being released into the atmosphere.
NGACs - NSW Greenhouse Abatement Certificates
VERs - Greenhouse Friendly™ Voluntary Emission Reductions
Do you really think that simply offsetting our emissions is going to help?
Absolutely not! We are big advocates of the three environmental R’s (reduce, reuse, recycle) and believe that only after these steps are taken should we offset our emissions.
Why on earth would I?
Emission offsets are not mandatory for businesses until 2010. However, if you can do something that benefits the environment now, without changing what you’re doing, the question isn’t “why would I” it’s “why wouldn’t I”!
Who are these mysetrious characters calling themselves the ACX?
The Australian Climate Exchange is Australia’s first online carbon trading platform. GreenMobiles’s carbon abatement credits are purchased through the ACX, as they trade only in Australian government approved carbon credits (NGACs and VERs).
Is this really competitive?
Yes! The great thing about GreenMobiles is that you’re not paying any more – we provide competitive plans that are on a par with the market (or, in the case of our home plans, far cheaper!). There’s absolutely no extra cost to you for being environmentally conscious.
Is GreenMobiles carbon neutral?
We make every effort not only to reduce our impact on the environment, but yours too. GreenMobiles signup is usually completed online (today it’s on recycled paper!), all of the customer service and billing are completed online as well. We work towards carbon neutrality, but as you would recognise, it’s an ongoing process.
Within the greenhouse friendly program what specific program/project is GreenMobiles supporting?
VERs are from a variety of sources. Typically, the NGACs come from “cleaner” energy production measures. They are real emission reductions.
What else does GreenMobiles do to be environmentally friendly?
Lots of things! We are partnered with MobileMuster, and send a mobile phone recycling bag out with each of our SIM cards, so that you can return any old handsets you have for recycling. We have planted trees for team members that attend environmental events… and lots more!
Glossary
Carbon credits – 1 tonne of CO2e (carbon dioxide equivalent) that is prevented from being released into the atmosphere.
Carbon dioxide equivalent (CO2e) – not all Greenhouse Gases are CO2. Therefore, they are measured in tonnes of CO2 or CO2e.
Carbon footprint – the amount of carbon released by a person or company, usually measured over the period of one year.
Carbon neutral – a person or company is carbon neutral if they have completely offset their effect on the environment, through carbon credit purchase.
DCC – Department of Climate Change.
Greenhouse Gases – the gases released by daily activities that have a negative effect on the environment, including CO2.
NGACs - NSW Greenhouse Abatement Certificates.
Retire / extinguish / acquit – in reference to what happens to carbon credits after they are purchased. Credits are retired / extinguished / acquitted in order for the reduction to be real (otherwise the credits remain a tradable asset).
VERs - Greenhouse Friendly™ Voluntary Emission Reductions.
Websites:
www.greenmobiles.com.au
www.m2.com.au
www.climatexchange.com.au
www.mobilemuster.com.au
www.greenhouse.gov.au (for climate change facts, footprint calculator and tips)
